We stand by the quality of JenniBag, and your satisfaction is our priority. If you're not completely happy with your purchase, simply email us at contact@jennibag.com to initiate a return.

Absolutely!

Our Jenni Travel Bag 2.0 meets carry-on luggage standards worldwide, including compliance such as:

✈️ Transportation Security Administration (US's TSA)
✈️ UK's Civil Aviation Authority (CAA)
✈️ Australia's Office of Transport Security (OTS)
✈️ Air Transport Security Authority (ATSA)
✈️ Canada's Air Transport Security Authority (CATSA)

It's suitable for flights in most countries, especially in the Western hemisphere 😉

Bag is a carry-on you can take on a flight and store under your seat. It doesn't count towards checked baggage, so you can bring it along with your personal item for free. This saves you money and is a hassle-free way to travel with your belongings.

You can comfortably pack up to10 days' worth of everyday clothing, along with2 to 3 wrinkle-free dresses, ensuring you're prepared for extended stays or varied occasions.

The Jenni Travel Bag 2.0 is made from durable TPU-coated 900D Oxford cloth. It’s water-resistant, tear-resistant, and built to last—while also being eco-friendly and climate-conscious.

The Bag® only weighs 2.5lb (1.15kg) in total making it super lightweight.

Yes, both the Classic and Roller Editions of the Bag come with a trolley sleeve at the back ;)

Everything available in the Classic Bag is also included in the Roller Edition. The Roller Edition is an upgraded, premium version of the Classic.

Yes you can! Our latest Classic Edition (Bag 2.0) now comes with a built-in roller sleeve, so you can start with the Classic and upgrade to the Roller later anytime. Just drop us an email at contact@bag.com and our team will help you out.

The dimensions are21" x 9" x 12" inches, making it a convenient size for various travel needs.

Yes! While the bag is made of Oxford cloth, we’ve added a waterproof surface lining and sealed it with waterproof zippers. This keeps your items safe and dry—even in the rain or during spills.

Bag® orders are fulfilled and then shipped to anywhere in the United States in an average 6-12 business days.

Worldwide shipping (other than US) takes 7-12 business days depending on location:

• Canada: 7-12 days
• United Kingdom: 7-12 days
• Australia: 7-12 days
• Germany: 7-15 days
• Europe: 7-15 days
• Rest of world: 7-15 days

For those in a rush, we do offer Express Shipping (2-5 business days) and Full Parcel Protection options at checkout. Feel free to choose these options if you need your order sooner.

Please allow 1-2 days for a responsive manual shipping fulfilment process.

Yes, the official Bag® website can be recognized by the url: www.jennibag.com. You have come to the right place.

Our tracking numbers typically become active within 3-5 working days after purchase. This delay occurs because the tracking link is activated at the first checkpoint - "the airline center" when your product is processed for its flight. If your tracking number doesn't work after 5 days, please contact us at contact@bag.com and we will personally track down your order for you.